Essential Information

FAQ

 

How do I Enrol to The aARTvark?

To enrol onto any of classes, please complete an Enrolment form via the 'Enrol' page of our website. Once completed, please email the form to us.

Learners may participate in 1 FREE taster session. This is a great way for the young person to discover their interests and whether or not they wish to proceed with the sessions. 

What do we need to prepare before engaging in The aARTvark sessions?

All of our sessions run via Zoom. Zoom is free to download from the company's website: learners will be provided with login details once they have enrolled onto our services. We ask that these details are not shared with non-service users and that learners join with their first names (no preferred names or characters). Learners should connect to sessions in a quiet, calm environment, ideally somewhere where they are comfortable and there is a strong internet connection (not outside) Please may learners ensure they enable their audio and camera when using Zoom; this is to make sure that we know who has joined our sessions and learners are making the most out of our services. Additionally, we have a zero-tolerance to any disruptive behaviour and request that all learners act courteously, with respect and kindness towards each other. 

How much do The aARTvark tuition services cost?

Our timetable features various sessions learners can attend throughout the week, all of which make part of an ongoing programme that aims to build on our young artists' skills and understanding. All sessions are 1 hour in duration.

  • Group KS3 Sessions (School years 7 & 8) are £10.00 (per session)

  • Group GCSE sessions (Schools years 9, 10 & 11) are £12.50 (per session)

  • Group Adult Sessions (16+) are £13.50 (per session)

  • 1:1 sessions are £16.50 (per session)

Please be aware that other services we offer may come at additional costs, such as paid resources and activity packs. 

 

Once a learner has enrolled onto our services we will send the parent/guardian an invoice for the sessions in the academic term (parents will have the option of either paying termly or in monthly instalments) The aARTvark accepts either BACS or Direct Debit payments (cheques may be accepted upon request) Fees paid after the payment date (late payments) may incur an additional £5.00 admin charge, will be added to the parents' following invoice (information about how and when to pay fees is detailed on the invoice)

Parents/Guardians must provide a term's written notice (4 months) During this period, the usual fees are still payable to The aARTvark. 

The aARTvark do not refund fees, this includes any missed classes, or classes which the learner or parent were dissatisfied with. Learners may trial classes to determine whether they would like to enrol.

Do The aARTvark publish or post images of my child's work?

There may be instances where learners have submitted completed pieces of work to us and we may wish to publish the work on our website or post on social media, but we will always seek prior consent before doing this. Regardless, we will post/publish images of artworks if a parent/guardian has previously given their consent on an enrolment form. We always look to celebrate and praise learner achievements, wherever possible. 

How do I make a Complaint?

We pride ourselves on offering a unique service and value customer feedback. Ensuring your complaint is heard and investigated thoroughly, is extremely important to us. 

Initially, we ask that parents/guardians speak to a member of our team about any concerns or a complaint, this could include anything you wish to provide feedback on, your view on a matter or expressing your dissatisfaction. In this initial stage, we will look to resolve the complaint so that the parent/guardian can be reassured and continue to use our services. 

If this initial step is not taken, parents/guardians may put their complaint in writing to us via email, where we will look to acknowledge and respond within five working days. We will thoroughly investigate all particulars of the complaint and will look to provide the most reasonable outcome. 

In the circumstance where the parent/guardian making the complaint continues to be dissatisfied by the complaint process, then we may arrange for a complaint to be heard by an independent person, but only if the parent/guardian can provide a reasonable cause for being dissatisfied with the complaint outcome. Hearings will take place over Zoom meeting and all elements will be investigated and followed up accordingly. The person making the complaint will receive an outcome within 10 working days from the date of the hearing. 

Other Information

 

How we Manage your Personal Data 

Learners & Parents have the right to know what personal data The aARTvark holds, pertaining to them. They also hold the right to know why it is stored, how data is used, who data will be shared with and how long data will be stored. For The aARTvark to carry out our work successfully, and to fulfil our legal and regulatory obligations, we collect a range of personal data from our learners. This information is that provided by parents on the enrolment from and includes: 

1) Name(s) of learner(s)  

2) Learner(S) Date of Birth (DOB) 

3) Learner(s) medical information

4) Learner(s) contact details 

5) Permission to video/photograph learner's work and use this for marketing 

6) Permission to store and use your data  

This personal data outlined above is only accessible to The aARTvark employees.  

At times, this information may be shared with external bodies - all of whom are bound by duties of confidentiality and learners and parents will be informed when this information is being shared.  

The data collected is stored electronically on password protected devices (which are only accessible to employees of The aARTvark) and kept for the following purposes: 

1)Administration 

2)Emergency contacts 

3) Marketing/Advertising​

4) General contact, such as keeping learners up to date with The aARTvark related information.  

5) The retention and processing of the data collected is based on your consent (given by you when completing your enrolment form), on fulfilling our obligations to you and on fulfilling our legal obligations. In keeping with this, The aARTvark only store the information of students currently enrolled in classes, should you leave The aARTvark's services, your information will be removed after no longer than 7 years.  

6) Team members at The aARTvark are not at liberty to enter into conversation with or disclose any information to parents relating to other learners.  

7) Parents and/or learners have the right to check what personal data we hold for you. If you have any questions or concerns about our retention or use of your personal data, please contact us.  

 

Safeguarding our Learners

GENERAL STATEMENT - The aARTvark has a ‘duty of care’ to provide a safe distance learning environment, conducive to advocating the health and well-being of all learners attending classes with them. The aim of this statement, is to ensure that all children/youth attending our classes are well protected and that there are systems in place to protect their welfare. The key purposes of this policy are: 

 

1)To provide protection for children during classes at The aARTvark 

2)To facilitate employees with procedures to follow should they suspect a child may be at risk of/experiencing abuse 

 

The aARTvark will Safeguard learners by: 

1) Valuing, listening to and respecting them, providing them with opportunities to share and discuss how they feel 

2) Sharing our safeguarding/child protection policy with children, parents and all employees 

3) Contacting the appropriate agencies if/when necessary and supporting any learner who may have been subject to abuse in accordance with the agreed procedure 

4) Always Practicing safe recruitment by checking the suitability of ALL staff and volunteers that will be working with children attending The aARTvark classes. This includes DBS checking, were eligible, and providing in house training, including that of Safeguarding awareness and Prevent 

1) Providing a designated safeguarding/child protection officer who will receive appropriate training 

2) Building a nurturing, safe environment in which children attending The aARTvark online classes can learn, develop and grow ​​

3) Delivering feedback in a positive manner ​ ​​​

4) We take safeguarding concerns seriously and will consult with external agencies if the need arises. 

Our Privacy Policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our agreement(s), applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at theaartvark@protonmail.com

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at theaartvark@protonmail.com